No ‘geek speak’ here.

Technical problems demand speedy resolutions to keep your business running. Don’t compound the challenge with off-shore support or a help desk so mired in technology that they can’t hear your problem. American Technical Support Service Engineers are Americans who are trained in technology and communication. They know how to work with you to identify and resolve problems as quickly as possible.

Technical Assistance Center (TAC)

  • End-User Technical Support:  24×7
    • Internet:  Cable, Dialup, DSL, Wireless, Satellite, Fiber
    • VoIP and POTS
  • Services Supported
    • POP/SMTP, FP, DNS, NNTP
    • All browsers, email clients, operating systems
    • Antivirus Software, Spam/virus filters
  • Subscriber Experience
    • Custom Greeting
    • 100% recorded calls
    • Average wait time:  46.8 seconds (including IVR time)
    • Average call length:  8.8 minutes
    • Email, IM, remote desktop
    • “Montana Nice”