Provisioning | Performance Monitoring | Technical Support | NOC | Google Apps | Traditional Email | Server Cloud Cluster | Support System Architecture

Do More For Less

American Technical Support is in business to reduce your operating costs and sooth your technology headaches by helping you maintain system functionality and visibility. We solve problems in four key operational areas to decrease your costs by shortening your service delivery time, reducing the number of trucks in the field, and helping you please your customers:

• Level 1 and 2 Support: 100% American Technical Service Engineers deliver “Fingers to Wall Plate” and “Wall Plate to Router” assistance.

• 24/7 Network Operation Center Support: American Technical Support NOC is comprised of American network specialists.

• Device Provisioning Integrated With CSG Systems: Sigma Systems DPM Integration reduces the number of in-person service calls.

• Visibility of IP Network: Centina’s NetOmnia Fault and Performance Monitoring in real time intercepts costly problems.